Refund Policy
Refund Policy
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Satisfaction guaranteed!
We offer returns for items received within 45 days of purchase date if you are not satisfied. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, you can email us at info@jadecooling.com and provide your order#.
Refunds:
Once your returned item is received, we will send you an email to notify you that we have received your returned item and approve of your refund.
Your refund will be processed to the original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jadecooling.com.
Shipping
To return your product, you should mail your product to: 4974 Palo Drive Tarzana California US 91356
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Satisfaction guaranteed!
We offer returns for items received within 45 days of purchase date if you are not satisfied. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, you can email us at info@jadecooling.com and provide your order#.
Refunds:
Once your returned item is received, we will send you an email to notify you that we have received your returned item and approve of your refund.
Your refund will be processed to the original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jadecooling.com.
Shipping
To return your product, you should mail your product to: 4974 Palo Drive Tarzana California US 91356
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
